Northern Family Intervention Services, Inc.
P.O. Box 398 - Gaylord, Michigan 49734-0398 - 989.732.6448 (Office) - 989.731.0670 (Fax)
In an effort to continually improve quality, at the end of every home-based intervention, NFIS administers a consumer evaluation to all of our stakeholders (families, agencies, community partners, schools, etc.) to assess satisfaction with the overall experience of our services.
Parent Comments:
“Before I felt like I was fighting alone. Now because of NFIS’s help I can get someone to help me.”
“I am much more consistent and confident. NFIS reinforced and clarified what we knew. It makes more sense now.”
“I think NFIS has turned this family around. We learned effective ways to do stuff.”
“We actually get along better and don’t fight as much as we used to. We feel like a family.”
Youth comments:
“We spend more time together and have family night. We get along better.”
“We don’t fight as much. When my mom needs to deal with my brother she can handle it better.”
“We actually get along better and don’t fight as much as we used to. We feel like a family.”
Agency Comments:
“NFIS has done a wonderful job of keeping in touch, providing necessary services, trouble shooting, and identifying community resources.”
“A very good job with a chronic, difficult family. Excellent approach with the family and youth with outstanding treatment provided.”
“I believe this intervention has aided in preventing the need for an out of home placement at this time.”
“This program identified strengths I hadn’t seen in all the time I worked with them.”
Department of Human Services Zone Contract On-Site Review Summary:
“In summary, the “Intensive In Home Service” that NFIS delivers is a well conceived, well managed plan to increase the parenting skills and child safety of participating Crawford and Otsego County families….the Contractor’s professionalism, as evidenced by their bid, staff on board, delivery of services and on the whole, excellent documentation of case records, is an outstanding example of community service.”
More information on program outcomes and satisfaction is available here.